Service Level Agreement

As of 2026-08-14. We keep the studio lit around the clock, with all commercially reasonable effort. One honest shadow: the footage is rendered by third-party model providers, and when one of them loses the light, the affected model dims here as well. For that reason we promise no fixed percentage of uptime. The remedy is already on set: a shot that fails refunds its credits to your balance automatically. Lost light never costs you. Maintenance is brief and scheduled between golden hours. [email protected] answers within one business day; through any long dusk, unspent purchased credits remain refundable under the Refunds Policy.