Payment Policy

How paying for Sovawave works. The service at https://sovawave.com is operated by THALVEN LTD (Company No. 17421785). Read this together with the Refund Policy. 1. Single payments only, nothing recurring Sovawave does not operate any of the following: subscriptions, auto-renewals, monthly plans, seat licences, billing cycles, standing orders or card-on-file arrangements for automatic future charging. Each charge you see on your card statement corresponds to a credit purchase you chose and confirmed yourself at checkout. There is no billing schedule, and your card is not stored for later charges. 2. How credits work Purchases on Sovawave come in the form of credit packs of a fixed size. Available pack sizes are shown on the website and at checkout. When a payment succeeds, credits are placed on your balance and stay there until you use them. Purchased credits do not expire. Credits are consumed according to the selected model and the length of the generated output (for video, per second of output; for images, per image), at the rates shown in the studio before you start a generation. Once your balance is spent, you can buy another pack. Every top-up is its own independent one-time purchase with its own checkout and its own receipt. Nothing about the previous pack commits you to the next one. 3. Amounts, currency and tax The amount and currency payable are shown at checkout before you confirm a purchase. If your card is issued in a different currency, your card scheme or bank does the conversion at its own rate and may add fees that are outside our control. VAT and any other applicable indirect taxes are added at checkout in line with the place-of-supply rules for digital services. Business customers may supply a valid VAT identifier so that the reverse-charge mechanism or the relevant exemption is applied. 4. Ways to pay Sovawave accepts the payment methods shown at checkout, typically major credit and debit cards and digital wallets including Apple Pay and Google Pay where these are supported. Available methods on any given day are listed on the checkout screen. 5. Payment providers Payment processing is handled by our authorised third-party payment provider, whose identity appears on the checkout screen and on your receipt. That provider acts as a separate controller for the payment data it handles. Sovawave never sees or stores your full card number: we receive only limited transaction metadata (a transaction reference, the last four digits, the card brand, the settlement amount), which is what we need to issue receipts, keep accounting records and investigate any disputes. The payment transaction itself is governed by the provider’s own terms and privacy notice. 6. When you are charged and receive credits The charge is initiated when you confirm the purchase at checkout. Once payment authorisation is complete, including any Strong Customer Authentication step (3-D Secure) required by PSD2, credits land on your balance and are immediately available. If authorisation fails, no credits are added. If authorisation succeeds but the credits do not appear on your balance, contact us with the transaction reference before trying again so we can reconcile the payment and either restore the credits or ask the provider to reverse the charge. 7. Changes to pricing We may adjust the price of credit packs, launch new packs or retire existing ones at any point. Any change applies only to purchases made after it takes effect. Credits you already hold are unaffected by a later price change. 8. Declined or failed payments If a payment does not go through, the transaction simply does not complete: no credits are added to your balance and nothing further is charged. There is no dunning process running against your card, because there is no subscription that could fail. You are welcome to retry with the same or another payment method. 9. Receipts and invoicing A receipt is emailed for every successful purchase and stored in your account. On request we can reissue an invoice showing your business details, VAT identifier where relevant and the transaction reference. Please raise invoice-detail changes within a reasonable time. Once an accounting period has closed, reissuing may not always be possible. 10. Fraud checks and sanctions Purchases are screened for signals suggesting fraud, chargeback abuse or coordinated misuse. Where the risk crosses a threshold, a purchase may be blocked at checkout, a transaction held for manual review, or an account paused pending investigation. We do not knowingly accept payments from, and cannot supply the service to, individuals or entities on UK, EU, US or UN sanctions lists, or those located in embargoed jurisdictions. 11. Card disputes and chargebacks If you believe a charge is wrong, please contact us before raising a chargeback with your bank. Most disputes are resolved quickly by direct exchange. Opening a chargeback before we have had a fair opportunity to look at the matter may lead us to pause the account while the payment provider investigates, and, if a chargeback is decided against a purchase whose credits had already been delivered, we may deduct the equivalent credits from your balance. 12. Protecting card data Card data is captured by our payment provider’s PCI-DSS compliant infrastructure and does not touch our servers in full. Only the reduced transaction metadata described above reaches Sovawave. 13. AI model providers Your credit spend covers Sovawave’s operation and the routed calls to third-party AI video and image generation model providers (including Google Veo 3.1, ByteDance Seedance 2.0 and Seedance 2.0 mini, and other video and image generation models integrated into Sovawave periodically) that Sovawave makes on your behalf to render a video or image. Those calls are metered in credits and billed to you exclusively through Sovawave; you receive no separate invoice from the model providers for what Sovawave routes on your behalf. Where you connect your own external services or destinations to Sovawave (webhook targets, publishing destinations, custom endpoints), the costs and terms of those services stay between you and their providers. 14. Changes to this policy We may update this policy as payment methods, providers or the law change. Because we do not run subscriptions, no update can ever affect a recurring commitment. Every future purchase is priced at the rate displayed at that moment. Get in touch THALVEN LTD Dept 6940, 196 High Road, Wood Green, London, England, N22 8HH Company number 17421785 +44 7488 818275 [email protected] Last updated: 12 October 2026